Privacy & Mobile Data Safety

Privacy Policy & Data Safety

Bridgiva LLC • Mobile Applications & Platform (including Bridgiva Demo)

Updated: October 14, 2026 Google Play User Data Compliant • GDPR • CCPA
Pristup zaštiti privatnosti mobilnih aplikacija i platforme

Ova politika privatnosti obuhvata platformu napravi.site i Bridgiva LLC, kao i prateće mobilne aplikacije uključujući zvaničnu demonstrativnu aplikaciju Bridgiva Demo (paket: com.napravi.site.demo). Prikupljamo isključivo podatke neophodne za funkcionisanje nativnih aplikacija i veba. Ne prodajemo i ne monetizujemo korisničke podatke.

1

Rukovalac podataka i obuhvat aplikacija

Rukovalac podataka za platformu i srodne usluge je Bridgiva LLC (u partnerstvu sa napravi.site), pod vođstvom generalnog direktora (CEO) Mihajla Jezdića.

Ova politika važi za veb platformu (https://bridgiva.com i https://napravi.site), kao i za sve mobilne aplikacije objavljene od strane Bridgiva LLC ili generisane putem naše tehnologije, uključujući:

  • Naziv aplikacije: Bridgiva Demo
  • Identifikator paketa (Package Name): com.napravi.site.demo
  • Izdavač / Developer: Bridgiva LLC
  • Kontakt za privatnost: [email protected] i [email protected]
Napomena za klijentske e-commerce aplikacije

Kada kupujete preko brendirane mobilne aplikacije nekog od naših poslovnih klijenata (Tenanta), taj trgovac nastupa kao Rukovalac (Data Controller) vaših podataka o kupovinama, dok Bridgiva/napravi.site nastupa kao bezbedni Obrađivač podataka (Data Processor).

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Mobilne aplikacije i Google Play pravila (Bridgiva Demo)

Aplikacija Bridgiva Demo (com.napravi.site.demo) služi kao demonstracioni i live-preview pratilac za e-commerce prodavnice. Aplikacija se u potpunosti pridržava Google Play User Data smernica i transparentno izveštava o prikupljanju podataka:

  • Podaci o nalogu i profilu: Ime, email adresa i opcioni broj telefona uneti prilikom kreiranja naloga ili testne porudžbine.
  • Podaci o uređaju i telemetrija: Model uređaja, verzija operativnog sistema (Android/iOS), rezolucija ekrana i dijagnostički izveštaji o rušenju aplikacije, isključivo radi otklanjanja tehničkih grešaka i stabilnosti prikaza na 60 FPS.
  • Push notifikacioni tokeni: Firebase Cloud Messaging (FCM) registracioni tokeni izdati od strane Google LLC, koji služe isključivo za isporuku notifikacija o statusu porudžbine i promocijama koje je korisnik izričito omogućio.
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Kategorije podataka koje prikupljamo

Podaci o nalogu

  • Ime i prezime korisnika
  • Poslovna ili privatna email adresa
  • Kriptovane lozinke (bcrypt algoritam sa solju)
  • Broj telefona za verifikaciju

Mobilni uređaji i tokeni

  • Google FCM i Apple APNs push tokeni
  • Model hardvera i verzija Android/iOS
  • Status verifikacije preview koda sesije
  • IP adresa u bezbednosnom revizorskom logu

Plaćanja i pretplate

  • Stripe Customer ID i status pretplate
  • Istorija računa i datumi transakcija
  • Brojevi kartica se NIKADA ne čuvaju na našim serverima (procesira Stripe PCI-DSS Level 1)

Katalog i mediji

  • Slike proizvoda i baneri (Cloudinary CDN)
  • Opisi artikala i cenovnici
  • Tekstovi porudžbina i push obaveštenja
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Procedure bezbednog rukovanja podacima (Google Play Compliance)

U skladu sa najvišim standardima bezbednosti i Google Play User Data politikom, primenjujemo sledeće tehničke i organizacione mere zaštite ličnih i osetljivih podataka:

  • Enkripcija u prenosu (Data in Transit): Celokupna komunikacija između mobilne aplikacije com.napravi.site.demo i naših API servera odvija se isključivo preko šifrovanih kanala primenom Transport Layer Security protokola (TLS 1.3 / HTTPS) sa modernim bezbednim cipher paketima. Nešifrovani HTTP saobraćaj je strogo onemogućen na nivou Android mrežne konfiguracije (cleartextTrafficPermitted="false").
  • Enkripcija u mirovanju (Data at Rest): Na mobilnom uređaju osetljivi tokeni sesije se čuvaju korišćenjem Android Keystore sistema i kriptovanog lokalnog skladišta (EncryptedSharedPreferences / SecureStore). Na serverskoj strani podaci se čuvaju u PostgreSQL bazi sa enkripcijom diska (AES-256) u Tier-IV sertifikovanim evropskim data centrima sa automatskim kriptovanim rezervnim kopijama.
  • Arhitektonska izolacija (Multi-Tenancy): Baza podataka primenjuje strogo logičko razdvajanje na nivou svakog tenanta čime je u potpunosti onemogućen neautorizovani pristup između različitih prodavnica.
  • Kontrola pristupa i revizija: Pristup serverskoj infrastrukturi dozvoljen je isključivo autorizovanim inženjerima uz hardversku dvofaktorsku autentifikaciju (2FA/MFA) i beleženje u revizorske logove.
Garancija bezbednog rukovanja

Svi osetljivi podaci (lozinke, tokeni sesija, lični identifikatori) zaštićeni su višeslojnim kriptografskim mehanizmima i nikada se ne prenose niti skladište u otvorenom tekstu.

5

Svrha obrade i pravni osnov

Svrha obradePravni osnov (GDPR / Zakon RS)Kategorija podataka
Rad mobilne aplikacije i demonstracija (Bridgiva Demo)Izvršenje ugovora (čl. 6(1)(b))Konfiguracija aplikacije, push tokeni, podaci o nalogu
Live preview sesija na telefonu (14-dnevni demo)Izvršenje ugovora / predugovorne radnjePreview tokeni sesije, telemetrija uređaja
Procesiranje licenci i narudžbinaIzvršenje ugovora i zakonska obavezaPoslovni podaci, identifikatori uplata, fakture
Slanje push i SMS obaveštenjaSaglasnost / Legitimni interesFCM/APNs device tokeni, broj telefona
Zaštita bezbednosti i prevencija prevaraLegitimni interes (čl. 6(1)(f))IP adresa, session tokeni, revizorski zapisi
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Lokalna memorija i hardverske dozvole uređaja

Aplikacija Bridgiva Demo koristi minimalan set uređajskih resursa:

  • Kamera i galerija slika: Koriste se isključivo na eksplicitni zahtev korisnika — na primer, za skeniranje QR koda radi trenutnog povezivanja sa prodavnicom ili postavljanje slike profila/artikla. Aplikacija nikada ne pristupa kameri u pozadini niti snima audio/video materijal.
  • Lokalni keš (AsyncStorage / SecureStore): Koristi se za privremeno čuvanje izgleda ekrana (Server-Driven UI) radi ubrzavanja učitavanja i očuvanja sesije korisnika do odjave.
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Treće strane, SDK i servisi prodavnica

Provajder / SDKSvrha servisaPodaci koji se deleLokacija
Google LLC (Google Play Services, FCM)Distribucija Android aplikacije i isporuka push notifikacijaFCM device tokeni, dijagnostički podaci o stabilnostiSAD (Standardne ugovorne klauzule - SCC)
Apple Inc. (APNs)Distribucija iOS verzije i APNs push notifikacijeAPNs device tokeniSAD (SCC)
Stripe, Inc.Procesiranje uplata licenci i e-commerce plaćanjaEmail, Stripe ID, ID transakcije (bez kartičnih brojeva)SAD (PCI-DSS Level 1)
Cloudinary Ltd.Optimizacija i brza isporuka slika preko CDN mrežeSlike artikala i baneraSAD / EU
BulkGate / TwilioSlanje SMS verifikacionih kodovaBroj telefona, tekst porukeEU / SAD
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Brisanje korisničkih podataka i naloga (#data-deletion)

U skladu sa Google Play zahtevima za brisanje naloga i GDPR pravom na zaborav, svim korisnicima omogućavamo jednostavan i transparentan postupak trajnog brisanja naloga i svih povezanih ličnih podataka:

📱 Brisanje direktno iz aplikacije

U aplikaciji Bridgiva Demo ili klijentskoj mobilnoj aplikaciji:

  1. Otvorite ekran Profil / Nalog.
  2. Kliknite na Podešavanja privatnosti.
  3. Izaberite opciju Obriši moj nalog i podatke i potvrdite izbor.

✉️ Brisanje putem veba ili email zahteva

Ukoliko nemate instaliranu aplikaciju:

Pošaljite email sa adrese kojom ste registrovani na [email protected] ili [email protected] sa naslovom "Zahtev za brisanje podataka".

Rok i obim brisanja

Zahtevi se obrađuju u roku od 48 do 72 sata. Trajno se brišu svi lični identifikatori, lozinke, tokeni uređaja i istorija sesija. Podaci o računima i fakturama se čuvaju isključivo onoliko koliko to nalažu poreski propisi (10 godina).

9

Izjava o neprodaji podataka (Non-Sale Pledge)

Nikada ne prodajemo, ne iznajmljujemo niti trgujemo vašim ličnim ili osetljivim podacima sa brokerima podataka, oglasnim mrežama niti bilo kojim trećim licima.

Podaci se koriste isključivo za pružanje usluge mobilne aplikacije i povezane platforme.

10

Deca

Naša platforma i aplikacija Bridgiva Demo namenjene su poslovnim subjektima i opštoj publici starijoj od 16 godina (ili 13+ u skladu sa US COPPA zakonodavstvom). Svesno ne prikupljamo podatke o deci.

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Vaša zakonska prava

U skladu sa GDPR standardima i Zakonom o zaštiti podataka o ličnosti (Sl. glasnik RS br. 87/2018), imate pravo na pristup, ispravku, brisanje, ograničenje obrade i prenosivost vaših podataka. Za sve zahteve možete pisati na: [email protected] ili [email protected].

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Izmene i kontakt podaci

Ova politika je ažurirana 14. oktobra 2026. godine radi usklađivanja sa Google Play User Data pravilima. Sve buduće izmene biće transparentno objavljene na ovoj stranici.

Pitanja o privatnosti i mobilnim podacima?

Naš tim za bezbednost podataka stoji vam na raspolaganju za sve upite ili zahteve za brisanje podataka.

[email protected]
Privacy & User Data Commitment for Mobile & Web

This Privacy Policy governs the Bridgiva platform, operated by Bridgiva LLC, and all associated mobile applications, specifically including the official Android application Bridgiva Demo (Application ID / Package: com.napravi.site.demo). We only collect data strictly necessary to deliver secure, high-performance native commerce experiences. We do not sell or monetize personal user data.

1

Data Controller & Application Scope

The Data Controller responsible for the operation of this platform and its associated services is Bridgiva LLC, led by Chief Executive Officer (CEO) Mihajlo Jezdić.

This policy applies globally to web platforms (https://bridgiva.com and https://napravi.site), associated APIs, and native mobile applications published under Bridgiva LLC or generated via our store-to-app bridge, including:

  • Application Name: Bridgiva Demo
  • Package Identifier (Package Name): com.napravi.site.demo
  • Developer Entity: Bridgiva LLC (Delaware, USA / global operations)
  • Store Submissions & Policy Compliance: [email protected]
  • Data Protection Inquiries: [email protected]
Note for End Users of Client Branded Applications

When interacting with or purchasing from an independent store through a mobile application created via Bridgiva, that merchant (Tenant) acts as the Data Controller of customer records, while Bridgiva operates as the secure Data Processor.

2

Mobile Applications & Google Play User Data (Bridgiva Demo)

The Android application Bridgiva Demo (com.napravi.site.demo) operates as an interactive showcase and live companion for e-commerce stores. In full alignment with Google Play User Data Policy requirements, we provide complete transparency regarding mobile data handling:

  • Personal User Information: Name, email address, and optional phone number entered by the user during account registration or guest checkout simulation.
  • Device Identifiers & Telemetry: Device hardware model, operating system version (Android/iOS), screen dimensions, and diagnostic crash data used strictly to optimize performance (ensuring smooth 60 FPS animations) and troubleshoot technical bugs.
  • Push Notification Tokens: Firebase Cloud Messaging (FCM) registration tokens issued by Google LLC, used strictly to deliver transactional updates (order status, companion preview pairing) and opted-in alerts requested by the user.
3

Categories of Personal Data Collected

User & Account Data

  • User full name and title
  • Primary email address
  • Encrypted passwords (salted bcrypt hash; raw passwords are never stored)
  • Optional verification phone number

Mobile Device & Telemetry

  • Google FCM & Apple APNs push notification tokens
  • Device hardware model & operating system version
  • Live 14-day preview companion session tokens
  • IP address recorded in security audit logs

Licensing & Billing Records

  • Stripe Customer ID & subscription status
  • Invoice archive and transaction IDs
  • Credit card numbers are NEVER stored on our servers (handled directly by PCI-DSS Level 1 certified Stripe)

Catalog & Media

  • Product photos and marketing banners (Cloudinary CDN)
  • Item pricing, descriptions, and categories
  • Push alert copy and transactional notifications
4

Secure Data Handling Procedures (Google Play Compliance)

To ensure total compliance with the Google Play User Data Policy and international data security standards, Bridgiva LLC enforces strict technical, cryptographic, and operational safeguards for personal and sensitive user data:

  • Encryption in Transit (Data Transmission Security): All network communications between the mobile application (com.napravi.site.demo), mobile client devices, and Bridgiva cloud infrastructure are strictly secured using Transport Layer Security (TLS 1.3 / HTTPS) with modern, verified cipher suites. Unencrypted plaintext HTTP communication is strictly blocked at the Android operating system level via Network Security Configuration (cleartextTrafficPermitted="false").
  • Encryption at Rest (Storage Security): On mobile devices, sensitive authentication tokens and session identifiers are stored using the Android Keystore system and encrypted local storage (EncryptedSharedPreferences / SecureStore). On the backend, all database records in PostgreSQL are protected with disk-level AES-256 encryption hosted in secure, Tier-IV ISO 27001 certified data centers with automated encrypted daily backups.
  • Architectural Isolation (Multi-Tenancy): Every business client's database partition and user data are isolated via row-level security and schema boundaries, preventing any possibility of unauthorized cross-tenant data exposure.
  • Access Control & Least Privilege: Production systems and database clusters are restricted to authorized engineering personnel via hardware-backed Multi-Factor Authentication (MFA), with all administrative actions immutably recorded in audit logs.
Security Guarantee

Sensitive user information—including credentials, session tokens, and personal identifiers—is protected by state-of-the-art cryptographic standards and is never transmitted or retained in unencrypted plaintext.

5

Purposes & Legal Bases of Processing

Processing PurposeLegal Basis (GDPR / US Privacy)Data Categories Involved
Mobile app functionality & store simulation (Bridgiva Demo)Performance of contract (Art. 6(1)(b))App configuration, push tokens, account data
14-Day Live Preview companion pairingPerformance of contract / Pre-contractual stepsCompanion preview tokens, device telemetry
Subscription billing & contract executionPerformance of contract & Statutory complianceBusiness information, payment confirmation, invoices
Push notification & SMS deliveryConsent / Legitimate interestGoogle FCM / Apple APNs tokens, phone number
Platform security, fraud prevention & stabilityLegitimate interest (Art. 6(1)(f))IP address, session tokens, security audit logs
6

Device Permissions & Local Offline Storage

The Bridgiva Demo mobile application uses a strictly minimal set of device permissions and local storage:

  • Camera & Photo Library: Accessed solely upon explicit, voluntary user initiation—for instance, when scanning a QR code to immediately launch a live store demo on the physical device, or when selecting an image to upload a user avatar or product asset. The application never captures audio, accesses background video, or inspects files without active user interaction.
  • Local Cache Storage (AsyncStorage / SecureStore): Used to cache UI layouts (Server-Driven UI) to optimize rendering speed at 60 FPS and persist user login sessions until manual sign-out.
7

Third-Party Services & Store SDK Ecosystem

Service / SDKService RoleData SharedData Processing Region
Google LLC (Google Play Services, FCM)Android application distribution & push notification deliveryFCM device tokens, crash vitalsUSA (Standard Contractual Clauses - SCCs)
Apple Inc. (APNs)iOS companion distribution & APNs notification routingAPNs device tokensUSA (SCCs)
Stripe, Inc.Subscription billing & payment gateway processingEmail, Stripe customer ID, transaction statusUSA (PCI-DSS Level 1)
Cloudinary Ltd.Global CDN optimization & image deliveryCatalog and branding media assetsUSA / EU (SCCs)
BulkGate / Twilio Inc.Transactional SMS delivery and verificationPhone number, notification textEU / USA
8

User Account & Data Deletion Policy (#data-deletion)

In full adherence to Google Play Account Deletion requirements and GDPR Right to Erasure, Bridgiva provides a transparent, easy-to-use method for any user to permanently delete their account and all associated personal data:

📱 In-App Deletion Method

Within the Bridgiva Demo or client mobile application:

  1. Navigate to the Profile / Account tab.
  2. Select Privacy Settings.
  3. Tap Delete My Account & Data and confirm the prompt.

✉️ Web & Email Deletion Request

If the application is not currently installed:

Send an email from your registered address to [email protected] or [email protected] with the subject line "Data Deletion Request".

Timeline & Retention Scope

Deletion requests are processed within 48 to 72 hours. All personal profile details, authentication credentials, push tokens, and session history are permanently purged from active systems. Financial transaction records and invoices are retained strictly as required by statutory accounting laws (10 years).

9

Non-Sale & Data Monetization Pledge

We do not sell, rent, trade, or monetize personal or sensitive user data to data brokers, ad networks, or unauthorized third parties for monetary or other consideration.

All data collected is used solely to provide and improve the mobile application experience and core platform services.

10

Children’s Privacy (COPPA & GDPR)

The Bridgiva platform and Bridgiva Demo application are intended for commercial enterprises and general audiences aged 16 and older (or 13+ under US COPPA guidelines). We do not knowingly collect or solicit personal information from children.

11

Statutory Privacy Rights (GDPR & CCPA/CPRA)

Depending on your jurisdiction, you possess specific legal rights regarding your personal information:

  • European Union (GDPR): Right to access, rectify, erase ("right to be forgotten"), restrict processing, object to processing, and request data portability in structured JSON format.
  • California Residents (CCPA/CPRA): Right to know, right to delete, right to opt-out of sales (which we do not perform), and right to non-discrimination.

To exercise any of these statutory rights, please contact our Data Protection Office at [email protected].

12

Policy Updates & Contact Information

This policy was last updated on October 14, 2026 in compliance with the Google Play User Data Policy. Any material modifications will be announced on this page with an updated revision date.

Questions Regarding Privacy or Data Safety?

Our Data Protection and App Compliance teams are available to address any inquiries or data deletion requests.

[email protected]